|At Organic Lifestyle, we're committed to protecting your privacy. |
We do not share, trade or sell any customer information.
Your postal, e-mail address and phone number will never be used for any purpose other than your order.
|When will my order be shipped?|
If in-stock, we ship within 5 business days.
Note - some of our products are made to order by local artisans (special orders)
|How much does shipping cost within Canada?|
|Spend over $75 and get FREE SHIPPING|
Nous utilisons des services de messagerie tels que Canada Post/UPS, qui:
- n’expédient pas à des BP et dont le siège social est aux USA ou au Canada, ainsi, veuillez fournir une adresse alternative, le cas échéant.
- aucune signature requise par défaut
Suggest SIGNATURE REQUIRED or CANADA POST PARCEL if:
Suggest NO SIGNATURE REQUIRED if:
Sign the paperwork the courier leaves behind. They will automatically re-attempt a second delivery the following business day, so call to reschedule if you require delivery on an alternate day.
If final destination is Canada: call Loomis toll free 1-855-256-6647
If final destination is USA:
|Are there additional fees for items shipped to USA?|
DUTY/TAX - To date, none of our American customers have had an issue with this.
To apply, visit Paypal Credit
|Do I require extra insurance and/or signature approval for orders shipped by mail?|
|By default, orders are shipped with minimal $100 insurance to reduce your overall shipping charges. If you'd like additional insurance, please notify us by saying so in the "Customer Notes" section upon checkout and we will provide you with a quote.|
A. During checkout, provide a delivery address where of someone who you know will be home
Select Canada Post delivery, which will redirect your package to your local postal outlet (details)
B. If a first delivery attempt was made while you were away, sign the slip to confirm you don't require a signature (and they'll get it to you at their earliest convenience).
C. Reschedule the delivery to an address where you will be at between 8am-4pm on a specific day by calling their toll free number: 1-855-256-6647.
Note - The delivery company will charge if they need to make a 3rd delivery attempt.
|Curbside Delivery (Canada wide)|
|Which currencies do you accept?|
Charges will appear on your credit card in your local currency, calculated using PayPal exchange rate at the time of purchase.
|Do I have to pay taxes?|
Orders shipping to Canadian destinations will be charged their respective HST/GST as required. Other Canadian provinces and/or international customers are responsible for any additional taxes/duties charged by their province/country.
|Tax exempt status|
|If you're eligible for tax exempt status, please include your certificate number in the "Customer Notes" section and we will refund you post-order.|
If you're billing address is US based, use your existing accounts to purchase in USD:
If Canadian, pay in Canadian funds using PayPal, Stripe.com or email a money transfer via your own bank's website [learn more].
|Do I have to create a PayPal account?|
No you don't :) You can perform a one-time transaction with PayPal without setting up an account.
|What is your return policy?|
We want you to love what you bought from us! So if you're having problems with any of our products, please contact us so we can work things out.
If it's an EXCHANGE - you will return the original product and we'll send you the product(s) you want instead. The return shipping would be at your cost (estimated at $20) and we'll absorb the cost of shipping the exchange item back to you.
If you're still not completely satisfied with your purchase you can return any new, unwashed item(s) in the original packaging within 30 days for a full refund.
The return policy excludes the following items:
Nous tenons à trouver une solution qui convienne aux deux parties : si nous décidons d’un échange, nous demandons à l’acheteur de renvoyer les articles dans un état aussi proche que possible de leur condition originale et nous assumons les frais du renvoi. Nous renvoyons également l’article d’échange à l’acheteur à nos frais.
Si vous décidez de nous renvoyer un produit, nous vous prions de le renvoyer dans un état aussi proche que possible de sa condition originale. Au retour, nous examinons le produit et remboursons le prix total, pourvu que l’article soit en bonne condition.
Contact us if you have any further questions
To return a product:
Summary - Return mailing Labels:
- if in Canada, our courier will come prepared with all the paperwork to attach to your package
- if in the USA, we'll email you the shipping label (to be printed and attached to your package)