... provides healthier, sustainable, fairtrade alternatives for your home.   About Us

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Policy - Privacy, Shipping, Payment & Return

Frequently Asked Questions
 
PAYMENT
What types of payments do you accept?
Do I have to create a PayPal account to use your site?
Which currencies do you accept?
 
Tax exempt status
What is your return or exchange policy?
How to physically return a product back to us
Privacy Policy
 
GENERAL SHIPPING
When will my order be shipped?
What if I'm not at home when my package arrives?
Is signature required?
Do I have to pay taxes?
 
USA BASED SHIPPING DESTINATION
I'm shipping to USA, will I incur duties?
 
Are there any additional fees for items shipped outside Canada?
 
CANADA BASED SHIPPING DESTINATION
Where are you located in Toronto?
How much does shipping cost within Canada? Spend $75 and get FREE Shipping
 
Curb Side Delivery (Canada wide, outside of Greater Toronto)
 
Privacy Policy
At Organic Lifestyle, we are committed to protecting your privacy.

We do not share, trade or sell any customer information.

Your postal, e-mail address and phone number will never be used for any purpose other than the processing of your order and to subscribe to our e-newsletter. You can This email address is being protected from spambots. You need JavaScript enabled to view it. any time.

The AdRoll website uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our platform and stored on your device. Our site uses cookies dropped by us or third parties for a variety of purposes including to operate and personalize the website. Also, cookies may also be used to track how you use the site to target ads to you on other websites. Opt out here
 
When will my order be shipped?

If in-stock, we usually ship within 2 business days.

  • We will send you an email with tracking information once shipped

Note - some of our products are made to order by local artisans and ordered just in time (Special order)

  • If we expect a delay in getting your order out we will notify you within 3 business days of receiving your order.
 
 
How much does shipping cost within Canada?
Spend over $75 and get FREE SHIPPING

  • Delivery is during business hours from 8a to 4p Monday to Friday - if easier, please provide an address where someone will be able to accept the package.
  • Tracking number will be provided
  • excludes ex-store displays
  • Orders under $75 will incur a flat $15 shipping fee

Expédition

Nous utilisons des services de messagerie tels que Canada Post/UPS, qui :

- n’expédient pas à des BP et dont le siège social est aux USA ou au Canada, ainsi, veuillez fournir une adresse alternative, le cas échéant. 

- aucune signature requise par défaut

Suggest SIGNATURE REQUIRED or CANADA POST PARCEL if:

    • If your order is high dollar value and want to ensure you receive it
    • you rather not deal with the headaches if package was left at your doorstep and subsequently went missing
    • the convenience of picking up your order from local post outlet esp if you are busy during business hours or over the weekend
    • PO Boxes
    • Rural addresses where couriers like UPS or Fedex don't deliver


Suggest NO SIGNATURE REQUIRED if:

    • Area relatively safe and willing to accept potential loss / theft of unattended package,
    • you have someone to accept package eg., concierge, work address


Missed first attempted delivery?

Feel free to sign the paperwork the courier leaves behind

They automatically will re-attempt second delivery next business day, so call to reschedule if you prefer delivery on another day.

If final destination is Canada:

  • call Loomis toll free 1-855-256-6647

If final destination is USA:

    • sent via DHL toll free 1-800-CALL-DHL
    • sent via UPS toll free 1-800-742-5877
Note - Delivery company will charge you if they need to make a 3rd delivery attempt.
 
Are there additional fees for items shipped to USA?

Yes, we're Canadian but don't hold it against us - Majority of our customers are USA based:

  • US Dollar is stronger, so you get more bang for your buck - literally!
  • Zero Canadian taxes
  • FREE Shipping for orders over $75 within Continental USA (happy to provide quote if you fall outside of this)
  • For orders under $75, will incur a flat $25 shipping fee within continental USA.

DUTY/TAX - The shipping rate does not include any duties that Customs may apply for orders made outside of Canada. They are shipped with non-financial packing slips, and very nominal customs declaration values.

Since 2006, we have not had any USA based customers have this concern yet. However, you are responsible for any duties levied by Customs and/or Taxes levied by US Government.

Return Policy

 
Do I require extra insurance and/or signature approval for orders shipped by mail?
By default, orders are shipped with minimal insurance to reduce your overall shipping charges. eg., Ground deliveries include max $100 insurance. If you'd like additional insurance, please notify us via "Customer Notes" section during checkout and we will provide you with a quote.
 
Won't be home when your package (not big items like mattresses) arrives during business day from 8a-4p?
Options:
A. During checkout, consider providing a delivery address where you / designate who can sign for your package during typical business hours eg., work address.
OR
Select Canada Post delivery, who will redirect it to your local postal outlet. Details
 
B. If order has been shipped, then Sign the piece of paper delivery company leaves behind after first delivery attempt to confirm you don't require signature. They will deliver next business day accordingly.
 
C. If order has been shipped, Reschedule delivery to an address where you will be 8a-4p on a specific day by calling their toll free 1-855-256-6647.

Note - Delivery company will charge if they need to make a 3rd delivery attempt.

 
 
Curb Side Delivery (Canada wide)
  • Will notify ahead to arrange date & time and arrive within an 8 hour window.
  • They will bring it to your front door but will NOT cross the door threshold and bring it inside (something about an liability issue)
  • So we highly suggest that you call a friend to help you when the movers arrive to help take it inside.
  • Please inspect exterior box and ensure no damage during transit.
  • We provide detailed instructions on how to handle the unlikely event of damage along with your mattress confirmation.
 
Which currencies do you accept?

Charges will appear on your credit card in your local currency, calculated using paypal exchange rate at the time of purchase.

 
Do I have to pay taxes?

Orders shipping to Canadian destinations will be charged their respective HST / GST as required. Other Canadian provinces and/or international customers are responsible for any additional taxes/duties charged by their own provinces/countries

 
Tax exempt status
If you are eligible for tax exempt status, please email us to provide your certificate number prior to checkout or we will refund taxes post-sale.
 

What types of payments do you accept?

If you're billing address is US based, use your existing accounts to purchase in USD via:


alt

 

If Canadian, pay in CDN using paypal, Stripe.com or email money transfer via your own bank's website. [Learn More]

interac email money transfer

mastercardvisaamexWe accept credit card payment via Stripe and PayPal without creating a paypal account.

 
Do I have to create a PayPal account?

No, you don't :) You can perform a one-time transaction with PayPal without setting up an account. Of course, if you set it up, your account is valid with any site that uses PayPal!

paypal

 

Another Paypal screen you might see

 
What is your return policy?

We want you to have a product you'll love! If you are having problems with any product, please contact us so we can help you troubleshoot.

If its an EXCHANGE - ie., you will return the product and we will send another product to you, then the return shipping would be at your cost (estimate $15) and we will absorb the cost of shipping the exchange item back to you.

If you are still not completely satisfied with your purchase you can return any new, unwashed item(s) in the original packaging within 30 days for full refund, guaranteed.

  • We cannot refund any USA based shipping charges
  • We prefer if you use our courier to arrange for return of the items. Else, we refund shipping charges within Canada upto a max of $20 after receipt of the items.

On grounds of hygiene and potential bed bugs etc, the return policy excludes items:

  • intimate / underwear,
  • Special Order such as mattresses, toppers,
  • ex-store display and reclaimed furniture,
  • Items that have removed from plastic cover like comforters, pillows, blankets.

ie., if the product is still sealed within original plastic cover and un-opened, we will accept return. Please note that some of our suppliers do not ship with plastic - these pillows are not eligible for return policy.

Retours/Échanges 

Nous tenons à trouver une solution qui convienne aux deux parties : si nous décidons d’un échange, nous demandons à l’acheteur de renvoyer les articles dans un état aussi proche que possible de leur condition originale et nous assumons les frais du renvoi. Nous renvoyons également l’article d’échange à l’acheteur à nos frais. 

 Si vous décidez de nous renvoyer un produit, nous vous prions de le renvoyer dans un état aussi proche que possible de sa condition originale. Au retour, nous examinons le produit et remboursons le prix total, pourvu que l’article soit en bonne condition.

Contact us if you have any further questions

How to physically return a product back to us
1. Please email us that you'd like to return an item

2. Re-pack the item into a box / envelope

3. If you plan to leave it unattended, please label it "PICKUP" - try and keep it somewhere safe cause technically, you are still liable until the courier receives the package.

4. If easier, provide us with an address where someone will be from 1-5p ideally

5. Don't forget to provide us with a phone number just in case the courier has difficulty locating the package.

6. Shipping Labels:

- if in Canada, our courier will come prepared with all the paperwork to attach to your packaging

- if in USA, we will email you the shipping label that you need to print out and attach to the package.

That's it!

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