... provides healthier, sustainable, fairtrade alternatives for your home.   About Us

Menu  

Policy - Privacy, Shipping, Payment & Return

Privacy Policy
At Organic Lifestyle, we're committed to protecting your privacy.

We do not share, trade or sell any customer information.

Your postal, e-mail address and phone number will never be used for any purpose other than your order. 

The AdRoll website uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our platform and stored on your device. Our site uses cookies dropped by us or third parties for a variety of purposes including to operate and personalize the website. Also, cookies may also be used to track how you use the site to target ads to you on other websites. Opt out here
 
When will my order be shipped?

If in-stock, we ship within 5 business days.

  • We will send you an email with tracking information once shipped

Note - some of our products are made to order by local artisans (special orders)

  • If we expect a delay in getting your order out we will notify you within 2 business days of receiving your order
 
How much does shipping cost within Canada?
Spend over $75 and get FREE SHIPPING

  • Delivery is during business hours from 8am to 5pm Monday to Friday. If no one will be there to receive the package, please provide an address (a friend's or a workplace) where someone will.
  • Tracking number will be provided
  • Orders under $75 will incur a flat shipping fee

Expédition

Nous utilisons des services de messagerie tels que Canada Post/UPS, qui:

- n’expédient pas à des BP et dont le siège social est aux USA ou au Canada, ainsi, veuillez fournir une adresse alternative, le cas échéant. 

- aucune signature requise par défaut

Suggest SIGNATURE REQUIRED or CANADA POST PARCEL if:

    • Your order is of high dollar value and you want to ensure you receive it
    • You'd rather not deal with the possibility of your package being left at your doorstep and subsequently going missing
    • You'd like to pick up your order from a local post outlet (e.g. if you're away during business hours or over the weekend)
    • You have a PO box
    • You have a rural address where couriers like UPS and FedEx don't deliver

Suggest NO SIGNATURE REQUIRED if:

    • Where you live is relatively safe and you're willing to accept potential loss / theft of unattended package
    • Someone will be home to accept it e.g. concierge, receptionist
Missed your first attempted delivery?

Sign the paperwork the courier leaves behind. They will automatically re-attempt a second delivery the following business day, so call to reschedule if you require delivery on an alternate day.

If final destination is Canada: call Loomis toll free 1-855-256-6647

If final destination is USA:

    • Sent via DHL toll free 1-800-CALL-DHL
    • Sent via UPS toll free 1-800-742-5877
Note - Delivery company will charge you if they need to make a 3rd delivery attempt.
 
Are there additional fees for items shipped to USA?
  • US Dollar is stronger, so you get more bang for your buck!
  • Zero Canadian taxes due to duty-free exemptions for web purchases
  • FREE Shipping on orders over $75 within the continental USA (we're happy to provide a quote if you fall outside of those parameters)
  • Orders under $75 will incur a flat shipping fee within the continental USA

DUTY/TAX - To date, none of our American customers have had an issue with this.

While there is a duty free limit for web purchases, you are technically responsible for any duties that may be levied by US Customs or taxes levied by the US Government. If you have concerns, contact Us.

Financing Options 

Paypal Credit offers No Payments + No Interest if paid in full in 6 months on purchases of $99 or more

  • Answer 2 quick questions: your birth date and your Social Security number. You’ll know within seconds if you are approved
  • The Annual Percentage Rate (APR) is 19.99% and the Minimum Interest charge is $2.00
  • Applicable to USA based customers

To apply, visit Paypal Credit

 
Do I require extra insurance and/or signature approval for orders shipped by mail?
By default, orders are shipped with minimal $100 insurance to reduce your overall shipping charges. If you'd like additional insurance, please notify us by saying so in the "Customer Notes" section upon checkout and we will provide you with a quote.
 
Won't be home when your package arrives on a business day between 8am-5pm?
Options:

A. During checkout, provide a delivery address where of someone who you know will be home
OR
Select Canada Post delivery, which will redirect your package to your local postal outlet (details)
 
B. If a first delivery attempt was made while you were away, sign the slip to confirm you don't require a signature (and they'll get it to you at their earliest convenience).
C. Reschedule the delivery to an address where you will be at between 8am-4pm on a specific day by calling their toll free number: 1-855-256-6647.

Note - The delivery company will charge if they need to make a 3rd delivery attempt.

 
 
Curbside Delivery (Canada wide)
  • They will notify you ahead of time to arrange a date and time that works, and arrive within an 8 hour window.
  • They will bring it to your front door but will NOT cross the threshold of the front door (as that could result in a liability issue).
  • If the delivery is heavy, we highly suggest you have a friend help you bring it inside when the movers get there.
  • Please inspect the exterior of the box and ensure no damage during transit.
  • We provide detailed instructions on what to do in the unlikely event of damage.
 
Which currencies do you accept?

Charges will appear on your credit card in your local currency, calculated using PayPal exchange rate at the time of purchase.

 
Do I have to pay taxes?

Orders shipping to Canadian destinations will be charged their respective HST/GST as required. Other Canadian provinces and/or international customers are responsible for any additional taxes/duties charged by their province/country.

 
Tax exempt status
If you're eligible for tax exempt status, please include your certificate number in the "Customer Notes" section and we will refund you post-order.
 

What types of payments do you accept?

If you're billing address is US based, use your existing accounts to purchase in USD:


alt

 

If Canadian, pay in Canadian funds using PayPal, Stripe.com or email a money transfer via your own bank's website [learn more].


We also accept credit card payment via Stripe and PayPal.

 
Do I have to create a PayPal account?

No you don't :) You can perform a one-time transaction with PayPal without setting up an account.

 

Another Paypal screen you might see

 
What is your return policy?

We want you to love what you bought from us! So if you're having problems with any of our products, please contact us so we can work things out.

If it's an EXCHANGE - you will return the original product and we'll send you the product(s) you want instead. The return shipping would be at your cost (estimated at $20) and we'll absorb the cost of shipping the exchange item back to you.

If you're still not completely satisfied with your purchase you can return any new, unwashed item(s) in the original packaging within 30 days for a full refund.

The return policy excludes the following items:

  • Intimate/underwear
  • Special orders such as mattresses and toppers
  • Items that have removed from their plastic covers like comforters, pillows and blankets
lf your item is sealed in the original packaging, we will your accept return. Please note that some of our suppliers do not ship with plastic. These items (pillows) are not eligible for a return.
  • CANADA - We will refund shipping charges up to a maximum of $20 upon the receipt of the product/products in original condition.
  • USA - We won't refund return shipping charges. We ask that you attach provided return mailing label and drop off sealed package at a local UPS. We'll provide a full refund minus return minus shipping charges upon the receipt of product/products in original condition.


Retours/Échanges 

Nous tenons à trouver une solution qui convienne aux deux parties : si nous décidons d’un échange, nous demandons à l’acheteur de renvoyer les articles dans un état aussi proche que possible de leur condition originale et nous assumons les frais du renvoi. Nous renvoyons également l’article d’échange à l’acheteur à nos frais. 

Si vous décidez de nous renvoyer un produit, nous vous prions de le renvoyer dans un état aussi proche que possible de sa condition originale. Au retour, nous examinons le produit et remboursons le prix total, pourvu que l’article soit en bonne condition.

Contact us if you have any further questions

To return a product:
1. Please contact us to let us know it's on its way
2. Re-pack the item into a box / envelope & seal it

CANADA: we offer FREE pickup
to major cities nationwide. All you need to do is label the sealed package "LOOMIS "PICKUP FOR ORGANIC LIFESTYLE" and provide us with your preferred date. If this service is unavailable, we ask that you drop off the items at a Canada Post and we'll refund your shipping costs up to a maximum of $20.

USA - Drop off your package at a UPS store and use provided return mailing label on the sealed package. If in original packaging, you will receive a full refund minus $25 for return shipping.

If you'd prefer to have UPS pick up your item, please provide the time and date and note that this will incur an extra $10 fee. Note for unattended pickup - try and keep it somewhere safe as you are still liable until we receive the package.

Summary - Return mailing Labels:

- if in Canada, our courier will come prepared with all the paperwork to attach to your package

- if in the USA, we'll email you the shipping label (to be printed and attached to your package)

Color IColor IIColor IIIColor IVColor VColor VI